Privacy Policy
Last updated: July 1, 2026
This Privacy Policy explains how Clear Ground ("Clear Ground," "we," "us," or "our") collects, uses, and protects the information you provide when you request a quote, contact us, or become a customer. By using our website or submitting a form, you agree to this policy.
Information we collect
We collect information you voluntarily provide, including your name, mobile and landline phone numbers, email address, property or project address, and details about the work you are requesting. We also collect basic technical data (e.g., IP address, browser type) through standard web analytics.
How we use your information
- To respond to your quote request and prepare estimates and proposals.
- To schedule, confirm, and remind you of on-site estimate appointments and service dates.
- To communicate with you about your project, including status and crew-arrival updates.
- To provide customer support and answer your questions.
- To meet legal, tax, and insurance obligations.
SMS / text messaging
If you provide your mobile number and affirmatively opt in (by checking the SMS consent box on our web form or by verbally asking us to text you), Clear Ground may send you SMS text messages related to your quote, appointment scheduling and reminders, and service updates. Consent to receive text messages is not a condition of purchasing any product or service.
Message frequency varies based on your interaction with us. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further texts. Reply HELP for help, or contact us at 512-880-8888 or quotes@clearground.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers strictly to support our own services to you (such as SMS delivery through our messaging provider) is permitted. Text-messaging opt-in and consent data are not shared with any third parties for their own use.
How we share information
We do not sell your personal information. We share information only with service providers that help us operate our business (for example, our CRM and our SMS/telephony provider), and only as needed to deliver the services you requested. We may disclose information when required by law. As stated above, mobile opt-in data is never shared or sold to third parties for marketing.
Data retention & security
We retain your information for as long as needed to serve you and to meet legal, tax, and insurance requirements, then delete or anonymize it. We use reasonable administrative and technical safeguards to protect your information.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of SMS at any time by replying STOP, and out of email by using the unsubscribe link or contacting us.
Contact us
Clear Ground
Phone: 512-880-8888
Email: quotes@clearground.com
Web: clearground.com
We may update this policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.